Privacy Policy

Introduction

ethereal-vortex respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or engage our services.

We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect the following types of personal data:

• Identity Data: Your name as provided through our enquiry forms.
• Contact Data: Your email address for correspondence purposes.
• Project Data: Information about your property and garden requirements that you share with us.
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
• Usage Data: Information about how you use our website.

How We Collect Your Data

We use different methods to collect data from and about you, including:

• Direct interactions: You may provide identity and contact data by completing forms on our website or corresponding with us by email.
• Automated technologies: As you interact with our website, we may automatically collect technical and usage data through cookies and similar technologies.

How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiries and provide information about our services.
• To deliver the garden design services you have requested.
• To communicate with you about your project.
• To improve our website and services based on how visitors use them.
• To comply with legal obligations.

Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
• Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate interests: Where processing is necessary for our legitimate business interests, provided these are not overridden by your rights.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. For enquiries that do not proceed to a project, we retain data for up to 24 months. For completed projects, we retain records for seven years in accordance with business and tax requirements.

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorised manner. We limit access to your personal data to those employees and contractors who have a business need to know.

Your Rights

Under data protection laws, you have rights including:

• The right to access your personal data.
• The right to rectification of inaccurate data.
• The right to erasure of your data in certain circumstances.
• The right to restrict processing in certain circumstances.
• The right to data portability.
• The right to object to processing.
• The right to withdraw consent at any time.

To exercise any of these rights, please contact us at [email protected].

Third-Party Links

Our website may include links to third-party websites. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

ethereal-vortex
47 Garden Lane
London, EC2A 3QR
United Kingdom

Email: [email protected]